PLEASE NOTE - All freight is charged at cost, we do not look to make money on freight, we simply look to charge you what it will cost us to get the goods to you.
Can I COLLECT my tiles from your warehouse?
Yes your order can be collected from our warehouse in Sydney by prior arrangement but we do require 48hrs notice so that we can get your order ready.
If you are ordering in the Sydney Metro area just tick the box that says pick up from Sydney Warehouse and the site will not charge you delivery.
If you are ordering from outside Sydney put FREE instead of your postcode in the billing address.
Collection times are 10am - 4pm Monday to Friday.
Please note the warehouse is not manned at weekends.
All orders will be delivered either by courier or haulage companies. Orders are normally delivered between 9am and 5pm, Monday to Friday excluding public holidays.
It will be necessary for you to provide a contact number and email address. We will always do our best to accommodate delivery requests where possible.
Normally everything over 60kg or three boxes will be packed on a skid for delivery by a truck with a tail lift and they will deliver it to the nearest flat hardstanding! This means that they cannot deliver to the front or rear porch/deck or up any flight of stairs.
Is it possible to have my order delivered to another address?
Yes it is possible to have tiles delivered to another address; however you will be required to provide us with the full delivery address and a land line contact number. For security reasons we will contact you to arrange a delivery date using the number provided. In this case a signature will be required as proof of receipt.
What time will my delivery be?
Unfortunately it is not possible for us to specify a precise delivery time; all deliveries should be between 9.00am and 5.00pm. As we dispatch you will receive an email with your con note information which will enable you to track your consignment.
What if I am not at home when the delivery arrives?
Unless you specify otherwise, your delivery will be left in a safe location at the road side of your property.
What if my tiles are damaged or the order is not correct?
All damages or irregularities must be notified within 1 week of the delivery. You must notify us of the exact amount missing or damaged and free replacements will be sent and swapped over on the next available delivery. Due to the nature of the goods it will be deemed acceptable if there are 1 or 2 broken tiles and would recommend that you use them where cuts are necessary. If on first inspection you notice that there are damages please indicate this on the driver’s paperwork.
What if I order too many tiles?
Unfortunately we do not accept the return of surplus tiles; however we do recommend that you order approximately 10% extra for wastage due to cutting. We would suggest only 5% on mosaics.
What is your Returns Policy?
PLEASE CHOOSE CAREFULLY. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, or different from a sample shown to you or are not fit for purpose.
BEFORE PURCHASING FROM US, PLEASE ASSURE YOURSELF BY PURCHASING/VIEWING SAMPLES AS TO THE COLOURS AND TEXTURES AS ACTUAL PRODUCTS MAY VARY FROM WHAT YOU SEE ON YOUR COMPUTER MONITOR.
In the event that we are unable to immediately fulfil an order that has been placed, we will offer you two options. We will inform you of when the goods will be available and either fulfil the order at that time with your consent or alternatively we will provide a full refund immediately.